FAQ

What does HYOV mean?

Anything you want it to. We made it up. And the same way our templates can be customized to create End Products the word HYOV can be adapted to mean whatever you’d like it to.

What does royalty free mean?

Royalty free means you just need to pay for rights to use the item for End Products for one single client. You will need to purchase additional licenses for additional clients (i.e. one license per client for whom you will create End Products using HYOV Items).

What are Items and End Products?

The Item is what you purchase the license to use from HYOV. The End Product is what you build with that item (e.g. you can buy a social media template (Item), modify the text, and post it to your social media profiles (End Product).

Can purchased Items be modified?

Yes. You can customize our Items to fit the needs of your End Products.

Can an individual purchase a license for use by a team?

Yes. If your colleague has purchased a single-use license, to create End Products for one single client, the item can be used by more than one person on your team.

Why is my license non-exclusive?

The HYOV license is non-exclusive because it can be purchased by more than one HYOV member to create more than one End Product (i.e. others will also be licensing and using the same items that you purchase).

Does HYOV have a refund policy?

We do, and it’s simple. We assess refund requests on their merits. There is generally no obligation to provide a refund or credit in the following situations: you have changed your mind about an item; you bought an item by mistake; you do not have sufficient expertise to use the item; you ask for goodwill; or you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).

If we decide to issue a refund this will generally be done using the same manner, and in the same currency, used to make the purchase.

How can I confirm if my intended use of an item is supported by the HYOV license?

Simple – just contact us to find out!

Can the HYOV team create anything other than what you have listed on your website?

Our designers can handle a variety of design requests. If you are interested in something that is not listed on the site, please contact us with your suggestion for a new Item.

Do you design logos?

HYOV does not create custom logos. But our sister company BannersMall does! You can purchase this service on their order page

How can I make a payment?

We accept payment by credit card via Stripe. Stripe handles billions of dollars every year for forward-thinking businesses like HYOV. You can rest assured that your payments will be securely processed.

What kind of software is used to create your designs?

We use Photoshop and Illustrator for static and GIF designs and Google Web Designer for our HTML5 banners.

Your website is beautiful. Who designed it?

Our website was designed by our parent company Doto Studio. Have a website you need created or refreshed? Drop them a line at support@dotostudio.com.

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